RETURNS & MISHAPS
What is your return/exchange policy?
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product.
At the time you place an order, you will be asked to accept our terms and conditions and confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If your order is already in production, we may not be able to modify or cancel it. Order changes are not guaranteed, but we will do our best to accommodate you. We do not have the ability to cancel or modify an order once it is already in production or shipped.
If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.
What happens if the item was "Returned to Sender"?
If your order has been listed as "undeliverable" and returned to us, we will ship the package to you at no additional cost.
What happens if my item is damaged?
If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.
What happens if my item is damaged after washing?
We strongly recommend reading the washing instructions here or found on the packing slip of your product. Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge.