FAQ

BASIC SITE, SHOPPING, & PRODUCT QUESTIONS

 

How to Search Our Site

Use the search bar in the upper right corner of the page and search via tags, collection, martial art name, design name, or other query.  You can also search our site by apparel type or collection. 

 

How to Order

  1. Click the thumbnail of the item you would like to order.
  2. Select color and size.
  3. Click "ADD TO CART."
  4. Continue shopping and repeat steps 1-3 until you are ready to checkout. 
  5. Continue through the checkout process; enter your shipping information, choose your payment, verify your order details, and agree to our terms and conditions. 
  6. Double check your payment information and ensure your billing address matches the address your bank or credit card company has associated with your account. Orders may be delayed or closed if addresses do not match.
  7. Finish the checkout process, by clicking Submit Order
  8. You will receive a confirmation email with your order information and an email with tracking information when your order ships. Please include your order ID with any correspondence. 

We want you to be satisfied, please contact us, if you have a question or need further assistance. 

 

Product Quality & Comfort

We do our best to select the most comfortable quality brands available; including brands such as Gildan, Hanes, Port & Co, Sport Tek, etc. All printing is done using environmentally safe methods at Customcat in Detroit, MI.

Sizing charts may be found here. Most designs are available for placement on most products and can be printed on different colored shirts/products.  Many sizes are available from size XS through 4XL. Some sizes are not available in all colors/products. 

 

Shirt Care

We recommend following the instructions included with your order or the following method.  To preserve the life or your print: wash your shirt inside-out with cold water on a delicate cycle with a mild detergent; dry your shirt using a no or low-heat setting. As many of our products are produced with cotton, you can expect shrinkage with high heat drying.

 

SHIPPING & PAYMENT QUESTIONS

How much is shipping and how long are shipping times?

We offer flat rate shipping. We keep the shipping price the same on all products, regardless of the product type. The orders will end up shipping with UPS Surepost if shipping domestically and international orders will ship via UPS.

Domestic Rates = $4.99 + $1.50 for each additional item in the order

Ship time ranges from 1-6 business days depending on proximity to Detroit, MI

International Rates = $7.50 + $5.95 for each additional item in the order to anywhere outside the US.

Ship time ranges from 1-2 weeks depending on proximity to Detroit, MI

 

When will I receive my items?

All items are decorated and shipped from our Detroit, MI facility within 1-4 business days from the time of purchase. Standard shipping times then apply. Click the tracking information located in your confirmation email to view your shipping details and lead time. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us if your order hasn’t arrived within the expected lead time. 

We tracked the data and found most customers received their orders within 7-14 business days.

 

Where is my item?

You can view the status of your order by accessing the tracking details link in your shipping confirmation email (you will receive this when your product ships).

 

What methods of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal & Bitcoin.

 

Do you accept PayPal?

Yes

 

Do you accept pre-paid gift cards?

Yes, we accept pre-paid gift cards from all major credit card companies.

 

Do you ship internationally?

We ship either to the US or Canada. International = $7.50 + $5.95 for each additional item in the order to Canada. Ship time ranges from 1-2 weeks depending on proximity to Detroit, MI.  These prices are subject to change.

 

How much does it cost to ship to my country?

Pricing will depend on the country in which you reside and the number of items that you are purchasing. Exact pricing can be found by clicking "Buy it now" and entering in your address before completing the check-out process.

  

Your page is not loading, what's happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

 

I keep getting an error message, what's happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

 

I just noticed that I chose the wrong item by mistake, can you swap my product?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

  

I just noticed that I chose the wrong size by mistake, can you fix this?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

 

I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error.  If we catch the issue before the item ships, then we can make the change. Otherwise, we must wait until the item is returned to us.

 

RETURNS & MISHAPS

 

What is your return/exchange policy?

We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will be replaced at no charge. Returns must be made within 14 days of receiving product.

At the time you place an order, you will be asked to accept our terms and conditions and confirm all the details regarding the item's size, design, spelling, etc. Therefore, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, etc. If your order is already in production, we may not be able to modify or cancel it.  Order changes are not guaranteed, but we will do our best to accommodate you. We do not have the ability to cancel or modify an order once it is already in production or shipped.

If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

 

What happens if the item was "Returned to Sender"?

If your order has been listed as "undeliverable" and returned to us, we will ship the package to you at no additional cost.

 

What happens if my item is damaged?

If your item has any defects or errors on our part, we will replace the item at no additional cost. The damaged product does not need to be returned. If we are unable to replace the product due to inventory issues, we will refund you or send you a comparable item of your choice.

 

What happens if my item is damaged after washing?

We strongly recommend reading the washing instructions above or found on the packing slip of your product.  Designs are meant to last after many correct washings. Designs are not meant to last after being mistreated. If you believe that your product is defective, please contact us.

Sizing Chart

SIZING CHARTS

Martial Arts T-Shirts Sizing Charts